Ticket to the Moon's Warranty Policy

At Ticket to the Moon, we stand behind the quality and craftsmanship of our products.

Eligible hammocks are covered by a 10-year limited manufacturer’s warranty. All other Ticket to the Moon products are covered by a 2-year limited manufacturer’s warranty.

These voluntary warranties are provided in addition to any statutory consumer rights available under the laws of the country where the product was purchased. They do not limit or replace those rights.

Statutory Consumer Rights

Customers may have statutory rights under the consumer laws of the country where the product was purchased.

If you purchased your product from a retailer, the retailer remains responsible for claims under the applicable statutory consumer guarantee. If you purchased from our online store, you may contact us directly.

Ticket to the Moon’s limited manufacturer’s warranty is separate from these statutory rights.

10-Year Limited Warranty for Eligible Hammocks

Ticket to the Moon provides an automatic 10-year limited manufacturer’s warranty for the eligible hammock models listed below.

The warranty begins on the original purchase date and applies to eligible hammocks purchased directly from Ticket to the Moon or from an authorized Ticket to the Moon retailer.

Product registration in the TTTM Tribe is not required but recommded - we can provide useful info how to care for your TTTM products.

Eligible Hammock Models

The 10-year limited manufacturer’s warranty applies to the hammock component of the following models:

Compact Hammock
Original Hammock
King Size Hammock
Mini Hammock
Honey Moon Hammock
Mammock Hammock
Junior Hammock
Rainbow Hammock
Pro Hammock
Thermo Pro Hammock
ProMat Hammock

All colour and design variations of these models are included.

The warranty also applies to eligible hammock models sold as part of a set. However, any non-hammock components included in the set—such as ropes, straps, carabiners, tarps, bug nets, quilts or other accessories—are covered by the 2-year limited manufacturer’s warranty.

Custom-made hammocks qualify for the 10-year warranty only when they are based on one of the eligible hammock models listed above.

2-Year Limited Warranty for All Other Products

All Ticket to the Moon products that are not listed under the 10-year hammock warranty are covered by a 2-year limited manufacturer’s warranty from the original purchase date.

This includes, without limitation:

Lightest Hammock
Lightest Pro Hammock
Waterproof and water-resistant products
Ropes, straps and suspension systems
Carabiners and fastening equipment
Tarps, bug nets, quilts and hammock accessories
Bags, backpacks and travel organizers
Moon Bags and other Re.vived products
Blankets, chairs, MoonDiscs and yoga products
Spare parts and accessories

What the Limited Warranty Covers

The 10-year and 2-year limited manufacturer’s warranties cover manufacturing defects in materials and workmanship that occur during normal and intended use.

A manufacturing defect is a fault that was caused by the materials used or by the way the product was manufactured. It does not include damage caused by normal use, an accident, external influences or improper handling.

The customer must provide the original proof of purchase when submitting a claim.

What Is Not Covered

The limited manufacturer’s warranty does not cover wear and tear or misuse.

Understanding "Wear and Tear" vs. Defects

Our products are made from high-performance materials designed to be lightweight, strong, and packable. However, these materials can also be sensitive to environmental exposure and improper handling. In particular, lightest fabrics and ultralight products are delicate and require extra care.

This warranty does not cover:

UV degradation caused by prolonged sunlight exposure, which can make nylon brittle or discolored
Weather or environmental damage, including wind, rain exposure over time, mold, campfire sparks, embers, or animal damage
Improper setup or use, including hanging the hammock too high above the ground

Accidents, misuse, improper care or improper storage

Exceeding the maximum load capacity of 200 kg / 440 lbs
Dynamic loading, such as jumping, aggressive swinging, or bouncing
Damage from sharp or rough objects, including jewelry, knives, stones, zippers, buckles, or rough ground contact
Any modification or unauthorized repair
Knots untied or altered at the hammock ends
Normal wear and tear on painted zipper heads where the coating may wear off over time through regular use.

Waterproof and water-resistant materials may gradually lose performance through use, abrasion, ageing or improper care. This normal deterioration is not considered a manufacturing defect.

A third-party repair or modification does not automatically cancel the entire warranty. However, damage caused by that repair or modification is not covered.

The "No User Left Behind" Repair Policy

We believe in sustainability. If your hammock suffers a small puncture or burn (up to 5 cm), it doesn't mean it’s trash.

Repair Patches: We provide specialized nylon repair patches available for shipping directly to you.
Local Solutions: For faster fixes, standard nylon repair tape or patches sourced from local outdoor retailers are often compatible.
Please contact us for guidance before attempting a DIY repair.

Safety Instructions for the Use of TTTM Hammocks

Please use all Ticket to the Moon products with care. Accidents can happen. Before using a TTTM product for the first time, read all safety information provided with the product.

Hang the hammock no more than 45 cm / 18 inches above the ground
Make sure the ground below is free of sharp objects, stones, or other hazards
Use only stable, suitable, living/healthy trees or secure anchor points capable of supporting the hammock and user safely
Inspect your gear before every use, including carabiners, ropes, and suspension systems, for wear, damage, or irregularities
Stop using the product immediately if any defect or damage is found
Store the equipment indoors when not in use, as weather exposure can quickly reduce product life
Never leave children unattended
Do not jump, bounce, or swing aggressively in the hammock
Always test the setup carefully before placing your full weight into it
Do not modify the hammock in any way
Do not untie the knots at the ends of the hammock

Failure to follow these instructions may result in serious injury or death.

How to Make a Claim

Retailer First: If you purchased from a physical shop, contact them first with your proof of purchase.
Direct Contact: For online orders or registered Tribe members, contact us before shipping any items. We process each claim individually to determine the best course of action.
Response Time: Please allow 2-3 business days for our team to review your application and photos once submitted.

Pro Tip: To maximize the lifespan of your TTTM gear, always store it in its pouch in a cool, dry place when not in use. Constant exposure to the elements will significantly reduce the life of the fabric. Lighest fabrics are delicate and need extra care.

For more information about keeping your gear in good condition, please visit our FAQs Page

Please use the Product Warranty Claim so we can assess your case and come back to you: