Ticket to the Moon's Warranty Policy

At Ticket to the Moon, we stand behind the quality of our products. Every item leaves our factory after quality control and should be free from manufacturing defects.

This warranty is in addition to, and does not affect, your statutory rights under applicable consumer law.

Statutory Rights

Customers may have statutory rights under the consumer laws of the country where the product was purchased.

For purchases in the European Union, consumers generally have a 2-year legal guarantee from the date of purchase. If you bought your product from a retailer, please contact the retailer first.

TTTM Tribe Guarantee

All Ticket to the Moon products are covered by the applicable statutory warranty or legal guarantee.

For our standard product range, we offer an additional 8-year limited commercial warranty extension against manufacturing defects in materials and workmanship.

This means registered standard products can receive up to 10 years of total protection from the date of purchase.

To activate the additional 8-year TTTM Tribe Guarantee, please register your product by joining the TTTM Tribe. As part of the Tribe, you may receive useful product care tips, repair guidance, warranty updates, stories, offers, and Ticket to the Moon news by email. You can unsubscribe at any time.

The additional 8-year TTTM Tribe Guarantee applies only to standard Ticket to the Moon products. It does not apply to waterproof items or Lightest products.

Register Your Product & Join The Tribe

This extended warranty only applies to standard range and not to waterproof items and Lightest products.

Coverage & Limitations

Category	Coverage Duration	What's Included in Detail
Standard Ticket to the Moon products	2+8 Years	Statutory warranty/legal guarantee plus an additional 8-year TTTM Tribe Guarantee for registered standard products. Covers manufacturing defects in materials and workmanship.
Waterproof items	2 Years (Limited)	Defects in waterproof coatings, laminations, sealed constructions, or water-resistant performance under normal use. Normal wear, abrasion, misuse, improper storage, weather exposure, or material aging are not covered.
Lightest products	2 Years (Limited)	Defects in materials or workmanship only; due to the delicate nature of these fabrics, performance life depends heavily on careful handling and correct use
Not covered	No Warranty	Normal wear and tear, punctures, holes, rips, abrasion, misuse, UV degradation, alteration, accidents, improper setup, overloading, unauthorized repairs, or hammock end knots that have been untied or altered.

Understanding "Wear and Tear" vs. Defects

Our products are made from high-performance materials designed to be lightweight, strong, and packable. However, these materials can also be sensitive to environmental exposure and improper handling. In particular, lightest fabrics and ultralight products are delicate and require extra care.

This warranty does not cover:

UV degradation caused by prolonged sunlight exposure, which can make nylon brittle or discolored
Weather or environmental damage, including wind, rain exposure over time, mold, campfire sparks, embers, or animal damage
Improper setup or use, including hanging the hammock too high above the ground
Exceeding the maximum load capacity of 200 kg / 440 lbs
Dynamic loading, such as jumping, aggressive swinging, or bouncing
Damage from sharp or rough objects, including jewelry, knives, stones, zippers, buckles, or rough ground contact
Any modification or unauthorized repair
Knots untied or altered at the hammock ends

The "No User Left Behind" Repair Policy

We believe in sustainability. If your hammock suffers a small puncture or burn (up to 5 cm), it doesn't mean it’s trash.

Repair Patches: We provide specialized nylon repair patches available for shipping directly to you.
Local Solutions: For faster fixes, standard nylon repair tape or patches sourced from local outdoor retailers are often compatible.
Please contact us for guidance before attempting a DIY repair.

Safety Instructions for the Use of TTTM Hammocks

Please use all Ticket to the Moon products with care. Accidents can happen. Before using a TTTM product for the first time, read all safety information provided with the product.

Hang the hammock no more than 45 cm / 18 inches above the ground
Make sure the ground below is free of sharp objects, stones, or other hazards
Use only stable, suitable, living/healthy trees or secure anchor points capable of supporting the hammock and user safely
Inspect your gear before every use, including carabiners, ropes, and suspension systems, for wear, damage, or irregularities
Stop using the product immediately if any defect or damage is found
Store the equipment indoors when not in use, as weather exposure can quickly reduce product life
Never leave children unattended
Do not jump, bounce, or swing aggressively in the hammock
Always test the setup carefully before placing your full weight into it
Do not modify the hammock in any way
Do not untie the knots at the ends of the hammock

Failure to follow these instructions may result in serious injury or death.

How to Make a Claim

Retailer First: If you purchased from a physical shop, contact them first with your proof of purchase.
Direct Contact: For online orders or registered Tribe members, contact us before shipping any items. We process each claim individually to determine the best course of action.
Response Time: Please allow 2-3 business days for our team to review your application and photos once submitted.

Pro Tip: To maximize the lifespan of your TTTM gear, always store it in its pouch in a cool, dry place when not in use. Constant exposure to the elements will significantly reduce the life of the fabric. Lighest fabrics are delicate and need extra care.

For more information about keeping your gear in good condition, please visit our FAQs Page

Please use the Product Warranty Claim so we can assess your case and come back to you: