Warranty Policy

Ticket to the Moon products carry a 10-year warranty against defects in workmanship and materials. Defective or damaged products should be returned to us for evaluation and will be repaired or replaced at our discretion. We ensure that all our products leave our factory in good condition and free from manufacturing defects. Warranty issues are settled by replacement or exchange; there are no credits or refunds.

We recommend you register at Join The Tribe to give your hammock the guaranteed 10-year warranty without using your bill or receipt.

If you purchased your TTTM product through a shop, you may try first to contact the retailer with a proof of purchase and detailed information about the faults of your product.

Each warranty item is processed individually. Ticket to the Moon recommends getting in contact with us before you send your hammock by mail. Please allow 2-3 business days for a response once the application is submitted.

Nylon fabric is extremely resistant but also fragile. Smaller holes (up to 5cm) or burns can be repaired with a repair patch. The good news is that we will never let our users down, so it is available for shipping from the factory. Please contact us for further information. FYI, nylon repair patches or nylon repair tape can also be sourced locally!

PLEASE NOTE This warranty only covers manufacturing defects and does not cover:

  1. UV Damage (discoloration and brittleness cause tearing)

  2. Elemental or accidental damage (wind, burns, animal bites)

  3. Improper care or use (hanging over 45 cm / 18″), use of sharp objects,
    exceeding the weight capacity of 200 kg / 440 lbs, jumping, excessive swinging)

  4. Normal wear and tear

For more information about keeping your gear in good condition, please visit our FAQs Page