Refund policy
We guarantee your total satisfaction with all Ticket to the Moon products. However, sometimes you need to return or exchange a product for another reason it happens. If you feel like you want to return your Ticket to the Moon product, we offer a full refund for unused products. These unused products must be returned within 30 days of delivery for a full refund. New, unused products must be returned in the condition you received them and with the original box and/or packaging, including manufacturer tags where applicable. Please take the time to carefully package your returns. It is the responsibility of the customer to cover costs related to the repair of returned items damaged in shipping due to improper packaging. If you feel that your hammock gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department: Click Here.
Please send all European (except UK) returns to: Ticket to the Moon GmbH Herklotzgasse 21 / 1, 1150 Vienna, Austria.
Return from United Kingdom please send to : Ticket to the Moon 1 Trehern Road, SW14 8PD London, United Kingdom.
It takes 3–5 business days to process a return after it arrives at our Flagship Store. You’ll receive an email confirmation when your return is received. Make An Exchange If you want to exchange a product for something else, the fastest way to exchange a product is to return your original purchase to: Ticket to the Moon Flagship Store Vienna Herklotzgasse 21, 1150 Vienna, Austria At the same time, send an email to contact@ticketothemoon.com. You’ll get the new product as quickly as possible after it arrives at our Flagship Store.